Securus technologies customer service. Contact Securus Technolgies through email, phone or mail.

Securus technologies customer service. Contact an Offender Inmate Telephone Service Provider Securus Technologies Friends and family members can set-up a pre-paid collect or direct bill account with Securus by going to the Securus Technologies website or by calling 1-800-844-6591. is one of the largest providers of detainee communica ons and informa on management solu ons, serving approximately 2,200 correc onal facili es, more than 850,000 inmates, and an es mated 7 million friends & family members na onwide. Protect your privacy with our state-of-the-art encryption technology. Thousands of public safety, law enforcement and corrections agencies rely on Securus for secure, simple and *Securus Mobile is currently only available on Android platforms. Jul 14, 2025 · Overview Securus Technologies, Inc. Nov 23, 2016 · The Florida Department of Corrections (FDC) has contracted Securus Technologies to provide calling and account billing services to incarcerated individuals. Your satisfaction is our #1 goal. Lonnie Golden, Service Manager Mr. 4249. Use Securus Inbound Connect™ to proactively reach out and connect in real time. Feb 15, 2023 · Discover the power to take your agency to the next level with Securus Technologies® as your correctional partner. Feb 19, 2024 · Securus Technologies is a leading provider of inmate communication services, offering a range of innovative solutions to correctional facilities. Securus Video Connect® system is a fully web-based visual communication tool that allows friends, family members, attorneys and public officials to schedule and participate in video sessions with an incarcerated individual from anywhere with internet access using a smartphone, tablet or PC. SCBS can be contacted in several different ways: Email a question Calling 972-734-1111 or 800-844-6591 Searching Frequently Asked Questions What if I move and /or my address changes? Please contact Securus Customer Service at 1-800-844-6591 to Dec 9, 2024 · Inadequate customer support proves to be an unfortunate pattern for Correctional Billing Services. Send Mail to an Inmate In an effort to keep contraband out of our facilities, there are a different mailing addresses that are needed for different items being sent to an inmate. If you have further questions or are in need of further assistance, you may call the ViaPath Technologies Customer Service number for the Clark County Detention Center Customer Service at 1-877-650-4249, 24 hours per day, 7 days per week. Feb 15, 2023 · Introducing the industry’s most advanced incarcerated individual operating system. Remote and on-site video options available. They focus on making it easier for families and friends to stay in touch with loved ones who are incarcerated. Nov 13, 2024 · SECURUS Customer Service 800-844-6591 24x7 365 days a year Inmate Phone Numbers Video Visitation Learn about the Securus Technologies® services available for your incarcerated loved one housed at a Texas Department of Criminal Justice (TDCJ) facility. Other Communication Services Although Securus offerings vary by location, we provide eMessaging, Securus Text Connect, scheduled Video Connect sessions and many other services. In addition to video calls, the platform also provides the opportunity to exchange messages, photos, e-cards, and Securus Customer PortalSign In SECURUS Technologies Headquarters & Corporate Office SECURUS Technologies headquarters is located at PO Box 650757, Dallas, Texas 75265, phone number 972-734-1111 where you can reach the management team and the head office leading departments. Sign In / Sign Up Services & Support Services & Support Calls & Videos Calls & Videos About Calls & Video Sessions Call Rate Quote Register for Scheduling Video Video Facilities And Pricing Receiving Calls - FAQs Scheduling Video Connect - FAQs Messaging Messaging About Messaging Messaging-FAQs Incarcerated Accounts Incarcerated Accounts About Jul 10, 2025 · To set up an account by phone, you can call Securus Technologies at 1-800-844-6591. Try one of these options to have a better experience on Securus. Jul 2, 2024 · An inmate may place an outbound call using the inmate telephone service provided through Securus Technologies. Securus Technologies, Inc. If you need to speak with a live agent, we have a dedicated team to help you connect with your incarcerated loved ones. I am already approved to receive calls but having a billing issue - who do I contact? Securus Customer Service is the exclusive billing agent for TDCJ. Securus Technologies ™ connects family and friends to the incarcerated through superior communication services. " Fuck the government and fuck the agencies they use. Securus Technologies’® ConnectUS automates critical operations of your facility while delivering unlimited applications to incarcerated individuals. If you cannot remember your login information use the forgot password link or contact us. Available Carrier List TDCJ Friends and Family Offender Phone Information Get Connected Securus Correctional Billing Services (SCBS) provides billing methods to ensure friends and family members are able to stay in contact with offenders. Aug 31, 2022 · Our state-of-the-art Interactive Voice Response (IVR) can answer your questions including last call attempts, current account balance, accepting payments and basic troubleshooting. To receive pre-paid calls, set up an account with Securus online or by phone, email or mail. Securus is not responsible for the quality of your Internet connection or for the setup and operation of your smartphone, computer, web camera, or other hardware. Get the inside scoop on jobs, salaries, top office locations, and CEO insights. The 1-800 number provided by Securus ensures accessibility, customer support, and a quick response in emergency situations. Aug 23, 2022 · Service Level Agreements Service Level Agreements Service Level Agreement This Service Level Agreement (“SLA”) is made part of and governed by the Master Services Agreement (the “Agreement”) executed between Provider and Customer. From phone service supporting both calls and voicemail as well as innovative video communication and electronic mail solutions, Securus® delivers solutions that Note: These are not commissary accounts. Incarcerated individual self-service offerings keep connections strong between incarcerated residents About Us Securus Correc onal Billing Services is a division of Securus Technologies Inc. Securus Video Visitation is a fully web-based visitation system that allows friends, family members, attorneys, and public officials to schedule and participate in video chat with loved ones on the inside. Securus Technologies ® is committed to offering communication solutions that are affordable and accessible for incarcerated individuals and their families while delivering the much-needed security tools to protect facilities and the public. what kinda bullshit is this?" Sep 19, 2023 · Securus Technologies Reviews 1 How is Securus Technologies’s rated by clients? Securus Technologies’s earns a 1. Feb 15, 2023 · Discover interactive communication unlike any other. Customer service contacts and company information. . Funds in the Securus Debit account can be used to pay for Securus services such as phone calls, eMessaging, stamps, tablet media (games, music, and movies), as well as Video Connect sessions. Securus Text Connect is similar to texting (limited to 160 characters per message) and offers you a way … 1) Contact Securus Technologies at 1-800-844-6591 2) Inmate transfer of funds from the inmate's commissary account 3) Online by accessing https://securustech. connectnetwork. Jul 18, 2025 · View BBB customer reviews of Securus Technologies, LLC. net All questions regarding inmate telephone services and fees should be directed to Securus Technologies at 1-800-844-6591 or https://securustech. Prepaid services in this account become the property of the incarcerated individual. is a service provided by Securus Technologies that lets friends and family of an individual transfer money directly into their Securus Debit account. Student Internship Program Teen Driver Challenge Women's Self Defense Program - STAR Victim's Services Constitutional Language Your Rights as a Victim Marsy's Law Securus Contact Systems provides industry-leading live chat service & live answering service to businesses of any size. Securus Technologies consumer reviews, complaints, customer service. By contributing to a Securus Debit account, you support your loved one with day-to-day activities and communication. com Traditional Collect Account Calls How much do SECURUS Technologies employees make? Glassdoor provides our best prediction for total pay in today's job market, along with other types of pay like cash bonuses, stock bonuses, profit sharing, sales commissions, and tips. Leave a review and share your experience with the BBB and Securus Technologies, LLC. That’s why we off er a number of convenient account options to help you stay connected with your incarcerated loved one. Reduce the long distance jail calling rate with our service. 650. Dave Abel Contact: For additional information, please contact Securus Technologies Customer Service at 800-844-6591 or visit: Securus Technologies Rules: Photos and Messages Inmate Phone Calls Inmate Calling Solutions (ICS) is the inmate telephone provider utilized by Pasco County Government. See what employees say it's like to work at SECURUS Technologies. Uncover why Securus Technologies, Inc is the best company for you. SCBS provides multiple account options to fit your various needs. Apple users can still use the Securus Video Visitation app to enjoy existing features and remotely to visit from anywhere using Wi-Fi or cellular data service. Pre-paid accounts can be set up through Securus Technologies to pay for calls placed by an inmate. Explore more opportunities to communicate with your incarcerated loved ones with Securus Video Connect. Securus Technologies (ST) is a web-based communications system that allows those on the outside to connect by video with inmates in 3,400 prisons, county jails, etc. For more information please visit ViaPath. Unwanted Telephone Calls The position of Field Service Technician II is established to install sites up to 72 phones, maintain and repair telecommunications, associated computer, networking, and electronic equipment King County uses Securus Technologies to operate our telephone service. If you would like to prevent calls from a correctional facility handled by Securus Correctional Billing Services, please contact us at 800-844-6591 or submit a question to Customer Care and a representative will assist you in placing a restriction on your phone line. Follow these steps to register for a Securus Video Connect account. As the largest inmate communications provider, we help maintain relationships between inmates and their family and friends through easy to use inmate calling options and video visitation from anywhere using Apple® or Android® smartphones, tablets or PCs. Securus Technologies offers a free app for users to access the system on their phones, tablets, or computers. Customer Service If you are having trouble receiving calls from an inmate, would like to block/unblock your phone or if you have billing issues, contact Securus through our toll-free number 1-800-844-6591 or www. Thousands of public safety, law enforcement and corrections agencies rely on Securus for secure, simple and Contact the correct Securus Monitoring team. phone numbers are not eligible to be enrolled for these notifications. See the list below to determine which facilities have Securus Video Visitation. and T-Ne x Telecommunica ons Services, Inc. 15% of users would likely recommend Securus Technologies to a friend or colleague. ViaPath Technologies - ConnectNetwork Call: 1-800-483-8314 to set up an account through Viapath’s automated phone system or 1-877-650-4249 to speak to a Viapath Customer Care representative; or Visit: www. Our 21st century digital solutions not only improve facility operations, but also empower incarcerated individuals with our technology to prepare them for a successful reentry. Contact the correct Securus Monitoring team. For more than 30 years, corrections industry constituents – facilities, inmates, and the family and friends of inmates – have relied on Securus Technologies. Offenders also can make phone calls through a phone application installed on JPay tablets and powered by Securus Technologies. We also cover call rates, monitoring, and alternative communication option. Consumers are mostly dissatisfied. Multiple telephone numbers can be added to an individual pre-paid collect account. [/group] Securus Video Visitation is a fully web-based visitation system that allows friends, family members, attorneys, and public officials to schedule and participate in video chat with loved ones on the inside. Apr 30, 2024 · Prepaid services for Securus Debit accounts may also be purchased by the incarcerated individual’s friends and family members via the Company’s points-of-sale. Securus Technologies is Creating a Securus online account and adding funds to a Securus Debit account using a credit or debit card, mailing a check to Securus, or using commercial money transfer services such as MoneyGram or Western Union. Securus - The future of secure communication. Jun 24, 2025 · Securus Technologies' refund policy states that Direct Bill account holders can seek a refund for any overpayment by contacting customer service at 1-800-844-6591. Safe, reliable, and easy-to-use email for everyone. We give you a leg up on the competition with 24/7 live answering service and 24/7 llive chat service, providing your customers with the same excellent care your company is known for. Inmates are not permitted to receive phone calls. From Your Mobile Phone to Their Tablet in Real Time – Securus Text Connect™ You’ve been asking for a texting-type messaging solution – and we listened. Please Login Email PasswordLog in Make inmate calls using SecurTel and save money when making GTL or Securus inmate calls. S. In addition, Securus will not charge various fees for services related to accounts associated with calls from California correctional facilities. Their main services include phone calls, video visits, and messaging options that allow inmates to connect with their support network At Securus, we understand the importance of providing fl exible and reliable communication services. Provider may change or modify these terms from time-to-time without notice other than posting the amended terms on Provider’s website. Securus Video Visitation Securus Video Visitation allows eligible inmates stay in touch with families and friends on select correctional facilities. You’ll learn about creating a Securus account, funding calls, and making calls through the service. To learn more about the service click the following link: TDCJ - Securus Technologies. Contact Securus Technolgies through email, phone or mail. All offender phone calls are monitored for security purposes. An AdvanceConnect™ account is a prepaid calling account that allows you to receive collect calls from an incarcerated individual. Feb 15, 2023 · If you are a family member or friend of an incarcerated individual and are in search of Customer Care, please visit www. The amended terms Securus Technologies® connects family and friends to the incarcerated through superior communication services including easy-to-use incarcerated individual calling options and Video Connect. As stated in Securus' website, "Securus Correctional Billing Services is the customer service division of Securus Technologies. Our model gets smarter over time as more people share salaries on Glassdoor. For more information, please contact Securus Customer Care at 1-800-844-6591 or +1 972-734-1111 or at customer_service@securustech. Feb 15, 2023 · Customer may contact Technical Support 24 hours a day, seven days a week (except in the event of planned or emergency outages) by telephone at 866-558-2323, or submit their issue via the Securus Service Portal. Feb 15, 2023 · We make technological advancements resulting in numerous patents. FOCUSED – We are committed to keeping our attention on our clients, while delivering products and services solely for civil and criminal justice agencies. Terms and Conditions, Privacy Policy © 2019 Securus Technologies, Inc. Download the app from the App store today! Type of Entity: Corporation Alternate Names: Securus Correctional Billing Services Securus Technologies Holdings, Inc. ConnectUS easily integrates today’s leading applications and is specifically designed to effortlessly tackle technological challenges while providing a Login to your SecurTel to view, change, or cancel your services. Telephone Calls Securus Phone System The New York State Department of Corrections and Community Supervision has an agreement with Securus Technology, which provides the telephone system for incarcerated individuals at each state operated facility. Tired of missing calls? Securus Technologies introduces AutoPay and TextPay, a smart new solution designed to help you never miss a call again. If you have questions about this service or problems with your bill, please contact Securus at 800-844-6591 or by visiting their website at www. A Securus Debit account is owned by the incarcerated individual and used to pay for Securus services offered at their facility. EXCEPTIONAL – We are outstanding and remarkable people, industry leaders that stand out through amazing customer service. Note that non U. Adults in jail may make 2 free phone calls per week. Learn about Securus Technologies, Inc culture, salaries, benefits, work-life balance, management, job security, and more. Securus Technologies improves public safety and modernizes the incarceration experience. , with its customer service department, Securus Correctional Billing Services, (collectively, "Securus"), hereby responds to ***'s complaint regarding a refund issue for an account for calls from the Illinois Department of Corrections ("IL DOC") - Joliet Correctional Center in Joliet, IL. net. Find out what works well at Securus Technologies, Inc from the people who know best. They can place more calls for 5 cents per minute, which you can pay with a Securus account or by adding money to the person in custody's account through Access Corrections. Securus also provides incarcerated individuals with education, job training, and other helpful resources to support a successful re-entry. These costs include such things as special equipment, equipment maintenance, billing validation, billing and collections, customer service, and other expenses. Available Services Prepaid Collect Account Outside parties create and fund a prepaid AdvancePay account through Viapath Technologies. Problems related to your Internet connection or hardware should be directed to your Internet service provider or a qualified computer repair technician. Compare pay for popular roles and read about the team’s work-life balance. Jul 16, 2024 · This guide explains how to use Securus Technologies phone numbers to connect with an incarcerated loved one. When Will I Get My First Call? Learn more about Securus Technologies video services with these frequently asked questions and answers. is a company that provides communication services and technology to correctional facilities and their inmates. 4-star rating from 1 reviews and 85 complaints, showing that the majority of clients are dissatisfied with communication services. Individuals with questions about the service should contact ViaPath Technologies Friends and Family Customer Service directly by calling 1. *Securus Mobile is currently only available on Android platforms. Feb 15, 2023 · Discover how you can improve your facility communications with Securus Technologies®. Use Securus Technologies video communication to stay connected to an incarcerated loved one. Nov 19, 2024 · For Help text the word HELP to 77929. Find Salaries Filter Clear All Customer Services & Support United States - All Cities . Due to security concerns, the correction industry typically contracts with a telephone service provider to handle all calls originating from their facility. Sep 1, 2023 · If you have 3 calls that you are unable to accept, please call Securus Customer Service at 972-734-1111 or contact us on social media (Facebook and Twitter) pages. This digital tool provides family and friends securus technologies Customer Service Info If you need assistance, here's how you can get in touch with securus technologies's support team. Mar 8, 2025 · Securus Technologies has 1. The Solutions Center is open 24/7/365 to assist customers and other teams are ready to assist. We would like to show you a description here but the site won’t allow us. Reviews from Securus Technologies, Inc employees about working as a Customer Service Representative at Securus Technologies, Inc. Now you can start a real-time conversation with your loved one*. Securus Technologies customer reviews reflect that more than half of the customers expect a better service or product from the company and believe there is room for improvement. The offender phone service provider is Securus Technologies, Inc. Salaries, reviews, and more - all posted by employees working at SECURUS Technologies. Beginning Thursday, October 7, 2021, Securus is implementing new calling rates that will apply to in-state calls originating from our California correctional facility customers. If someone tries to contact you and their automated systems do not allow them, you should contact Global Tel Link (GTL) directly through their corporate contact channels. securustech. You will find Frequently Asked Questions, instructions on how to create and manage your Video Visitation account and live chat with a Securus Technologies customer service agent. For more information about Securus Technologies, visit their website or call 1-800-844-6591 You will fi nd frequently asked questions, instructions on how to create and manage your Video Visitation account, and Live Chat with one of our highly-trained customer service agents. If you need to be in touch for a customer service or product question, please see the information below to address your concern: For information on your Securus or Unity accounts, please call 972-734-1111 or visit www. Securus Technologies eMessaging allows family and friends to communicate with an incarcerated loved one using email like messaging. All Rights Reserved. Business Management: Mr. 6 star rating based on 1230 customer reviews. 877. We provide the most widely used communications platform in the industry, equipped with the most investigative features available on the market. onzb oxiog jci oeyjkhfb oqho qmxekny uynct fklvkdzr inkny ascsmh